『User interfaces and help systems: from helplessness to intelligent assistance.』
authors
Abstruct
Abstract. Despite a large body of multidisciplinary research on helpful and user-oriented interface design, help facilities found in most commercial software are so ill-conceived that they are often 'unhelpful'. From a wide spectrum of disciplines and software tools, we present an extensive review of related work, identifying their limitations as well as their most promising aspects. Using this material, we attempt to recapitulate the necessary requirements for useful help systems.